Policies

Shipping Policy:

I primarily ship through USPS, unless otherwise agreed upon. I ship Monday-Friday, hours determined by my local post office. Online orders typically ship within 1-3 business days. I do require signature confirmation on all orders and highly recommend adding extra shipping insurance on orders over $100. Shipping options can be seen at check out. 

*Shipping is handled by the carrier themselves; I do not physically get in the truck and deliver the items to you myself, therefor I have no say or control over how quickly your item may get to you, especially during high volume seasons. Please be patient with our carriers, they are also doing their best. 

Once an item leaves my possession, KNZ Silver Co is not responsible for damaged, lost, or stolen packages. In the case that a mail carrier loses or damages the item that you ordered, you must complete a claim with the appropriate carrier. I will do my best to work with you to help locate lost packages, but do not expect KNZ Silver Co to replace or refund items lost or damaged by USPS, UPS, or FedEx.